Privacy policy
Who we are
WorkEase ("we", "us") provides a job-management app and website for contractors in Canada. Questions about privacy go to support@workease.ca.
What stays on your phone
Your customers, properties, jobs, notes, photos, timers, quotes, signatures and settings are stored on your device. We do not keep a copy of your customer list or photo library. If you make a backup file, it is encrypted on your device and saved where you choose.
What our server holds
- Your account: email address, business name, a secure hash of your password (or the fact that you sign in with Google), your plan and trial dates, and your crew members' names and emails.
- Your public booking page: business name, logo, phone, services, hours and service area that you choose to publish, and your busy times as unlabeled blocks with no job or customer details.
- Waiting items (a mailbox): when a customer books through your link, answers a quote or extra, or when an email is forwarded to your WorkEase address, we hold that item until your phone collects it. Its contents are then erased.
- Approval links: the quote or extra you choose to share, until it expires (30 days) or the customer answers.
- Crew sync: changes passed between crew phones, kept until every phone has them and at most 30 days.
- Notification tokens: an identifier for your phone so we can send you a "new booking" alert. Alerts never include customer details.
Information from your customers
When someone books with you or approves a quote, they give their name, contact details, address, notes, photos and, for approvals, a signature, along with the time, and an IP address and device type for the approval record. We handle this on your behalf as part of the service. You are responsible for how you use it. This is a record of agreement and not a certified electronic-signature service.
Job alerts (Android, optional)
If you turn it on, WorkEase reads notifications on your phone (for example texts, chat apps and email) to flag ones that look like jobs. This happens on your phone. Only flagged items are saved, and you can switch it off at any time in Android settings. We do not read your text messages directly, and we do not upload these notifications.
Services we use
- DigitalOcean hosts our servers in Toronto, Canada.
- Google Firebase sends push notifications and, if you choose it, verifies "Continue with Google". Google receives your device token and, for sign-in, your Google account email.
- Stripe processes subscription payments. We do not see or store your card number.
- An email provider receives forwarded job emails and sends transactional emails (such as booking confirmations).
We do not sell your information and we do not show ads.
How long we keep it
Account information is kept while your account is open. Waiting items and links are deleted as described above. When you delete your account, we delete your account, published profile, links, tokens and any waiting items. Limited records may be kept where the law requires, for example payment records held by Stripe.
Your choices and rights
You can export your data from the app (CSV files and a backup) and delete your account in the app under Settings › Account, or by emailing us. You may ask us for access to, or correction of, personal information we hold about you. Under Canadian privacy law (PIPEDA, and Quebec's Law 25 for Quebec residents) you can also withdraw consent and ask questions about our practices. Contact us at the address above.
Security
Connections use HTTPS. Passwords are stored as salted hashes. Access to each business's data is limited to that business. No system is perfectly secure, so please use a strong password and keep your phone locked.
Children
WorkEase is for businesses and is not directed at children.
Changes
If we change this policy in a meaningful way, we will update the date above and, where appropriate, tell you in the app or by email.